Privacy Policy

1. Introduction

The National Payment & Innovation Company of Trinidad and Tobago ("NPICTT", "we", "our") is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, store, and protect information when you interact with our services, platforms, and website.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, and mailing address when you submit enquiries or register for services.
• Transaction Data: Payment details, transaction histories, and financial records processed through our national payments platform.
• Technical Data: IP address, browser type, device information, and usage analytics when you visit our website.
• Identity Verification Data: Government-issued identification details required for eKYC and digital identity verification services.

3. How We Use Your Information

• Processing and managing government payments and financial transactions
• Providing digital identity verification and eKYC services
• Responding to enquiries and providing customer support
• Improving our services, platforms, and user experience
• Complying with legal and regulatory obligations under the laws of Trinidad and Tobago
• Ensuring the security and integrity of our systems

4. Data Protection & Security

We implement robust security measures including encryption, access controls, audit trails, and regular security assessments to protect your information. All transactions processed through NPICTT are fully traceable and auditable in accordance with the highest standards of financial governance.

5. Data Sharing

We do not sell personal information. We may share data with authorised Government Ministries, agencies, and State entities solely for the purpose of delivering public services and fulfilling our mandate. Any third-party service providers engaged by NPICTT are bound by strict confidentiality and data protection obligations.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations of Trinidad and Tobago.

7. Your Rights

You have the right to request access to, correction of, or deletion of your personal information, subject to legal and regulatory requirements. To exercise these rights, please contact us.

8. Contact

For questions regarding this Privacy Policy, please contact us at:
Email: info@npictt.co.tt
Phone: +1 868 627 3081
Address: 15th Floor, Tower D, International Waterfront Centre, Port of Spain, Trinidad and Tobago